Shipping Information
King of Christmas offers free shipping within the contiguous United States.
Specialty items and larger artificial trees (such as commercial trees which are 15’ or taller), may incur additional shipping fees.
Unfortunately, we are not able to offer shipping to Alaska, Hawaii or APO/PO boxes.
Please ensure that a valid mailing address is supplied when creating your order. We are unable to claim responsibility for the delivery of any orders to which an APO/PO box was entered at checkout.
Orders are typically fulfilled within 24 business hours of being placed – unless stated otherwise on the product page. We do not offer a form of express / expedited shipping.
- Larger items and multiple item orders may ship/arrive on different dates, in multiple boxes, and with separate tracking numbers.
- Oversized items, such as Commercial Christmas trees, may ship via freight carrier. It may be necessary for the customer to work with a KOC representative and the carrier to schedule a delivery time.
Delivery dates are estimates based on the information we receive from our shipping partners. The accuracy of said delivery dates are directly impacted by the shipping provider and any heavy volume which they may be experiencing in the holiday season. KOC is not responsible for delays which the shipping provider may experience. Delays more than 5 business days, will be subject for review as a ‘lost item’. KOC may require specific documentation to initiate the ‘lost item’ claim process and offer a resolution.
Lost Item: If a tracking number shows the item as delivered, but you are unable to locate it, please make sure to check all entrances to your home as well as with neighbors. If still unable to locate the package/s, customers have 5 business days (from the date that the carrier marked the order as delivered) to report and initiate a lost package claim. KOC may require specific documentation to initiate this process and offer a resolution. After 5 business days, KOC is not responsible for any lost item claims.
Damaged Package: In the event that a package is delivered with significant damage, customers have 5 business days (from the date that the carrier marked the order as delivered) to report and initiate a damaged package claim. Specific documentation (e.g. photos) will be required to initiate the claim process and offer a resolution as deemed appropriate by a KOC representative. Please note that a representative may request that you proceed with opening the package and inspecting the contents for damage. After 5 business days, KOC is not responsible for any damaged package claims.
Note: The shipping box is not required for storing your tree. Every King of Christmas tree comes with a complimentary storage bag!
Package Protection: At checkout ‘Package Protection’ will be applied for an additional fee (unless the customer opts out). ‘Package Protection’ is only available for purchase at the time of initial checkout and is non-refundable.
For customers with Package Protection, there will be a streamlined process for reporting a package as lost or damaged and selecting the preferred resolution.